FAQ

Important Notice: Due to the company’s sustained long-term losses, this site has entered a full-scale inventory clearance phase. All home decor products currently for sale are clearance items. These terms outline the standardized policies regarding shopping, orders, products, and after-sales service during this clearance period.

1. Order Issues: All orders are processed on the day they are placed; please do not submit duplicate orders. In the event of duplicate orders, failed payments, or incorrect order information, please contact customer service promptly via the official email address to modify, cancel, or verify the order. Clearance inventory is limited; stock is secured only after successful payment, and we do not offer inventory reservations without a confirmed order.
2. Product Issues: All products sold on this site are legitimate home decor inventory items that have undergone basic quality inspections prior to shipment. If a customer receives a product that is damaged, defective, incorrect, or missing items, they may apply for after-sales resolution within the specified timeframe and in accordance with our policies; the platform will address the issue in compliance with regulations.
3. Logistics Issues: Shipping is standardized within the United States with a 2-day delivery timeframe. In the event of logistics delays, stalled packages, or non-delivery, customers may report the issue via the official email address, and the platform will assist in investigating the logistics anomaly.
4. After-Sales Inquiries: All matters regarding returns, refunds, order queries, and product questions are handled exclusively through the official email address: support@flarelea.shop. There are no other channels for inquiries; please do not trust information from third-party sources claiming to be customer service.
5. Timeframes: All after-sales processes strictly adhere to the platform’s established timeframes: returns are accepted within 30 days, and refunds are processed within 3 days. There are no policies for extensions, and the after-sales rules for the clearance period remain fixed and unchanged.