Refund and Return Policy

Due to sustained long-term losses, this site is operating under a total inventory clearance model. These terms constitute the sole valid after-sales policy during the clearance period; all post-transaction matters will be handled strictly in accordance with the timeframes and rules set forth herein, with no exceptions.

1. Return Timeframe: Users may apply for an eligible return within 30 days of delivery. The platform will not accept return requests for orders exceeding this 30-day window; this timeframe is fixed and cannot be extended.
2. Order and Logistics Rules: Orders are processed on the day they are placed, with a standard 2-day shipping timeframe within the United States. To qualify for return approval, users must ensure the item is intact, undamaged, shows no signs of use, and retains its original packaging—ensuring it remains suitable for resale during the clearance period.
3. Refund Review and Processing Time: Once the platform receives and verifies the returned item, the refund process will begin. Refunds take a fixed 3 days to process; funds will be returned to the original payment account, and users can check the status within 3 business days.
4. Non-Returnable Scenarios: The platform reserves the right to reject return and refund requests for orders involving man-made damage, unauthorized disassembly, wear and tear from use, missing accessories, expired return windows, or items rendered unsuitable for resale. Clearance items are not eligible for exchange; only compliant returns and refunds are supported.
5. After-Sales Contact: All return requests, refund inquiries, and status checks must be submitted via the official email address: support@flarelea.shop. The platform will strictly adhere to the established timeframes for review and processing to ensure the protection of users’ legitimate after-sales rights.